Operating Rules
Dear visitors, the main purpose of the following rules is to protect safety of children and their
companions and to ensure a pleasant and clean environment in which you will enjoy Robinson. By
respecting these rules, we help each other. Thank you for your understanding.
Tickets
By purchasing a ticket and entering the game room, visitor agrees to the operating rules of the
Robinson Family Park and takes note of the rules contained in the operating rules.
Entry of minors
Entry of a minor is only possible if accompanied by a person over 18 years of age. Children over the
age of 10 can visit the hall unaccompanied by adults only if the legal representative brings the child
to the reception, fills in and signs the POWER OF ATTORNEY form and picks up the child again in
person. The child escorts are obliged to ensure that any equipment is used with regard to particular
age and skills of the child.
Slippers
For hygiene and safety reasons, the entrance to the playroom is only allowed in socks, and it is not
allowed to take off your socks and move around the park barefoot. No types of slippers are accepted.
We recommend dressing children in suitable sports clothes without drawstrings or laces.
Supervision of children
The operator does not assume the obligation associated with the supervision of children. The care
and supervision of children is the sole responsibility of their accompanying person. The operator's
staff is only available at some attractions, without taking responsibility for the children.
Safety
To ensure your own safety and the safety of other children, you may not use your own toys in the
entire play area. First of all, it is forbidden to use hard, loose or sharp objects in the play area. Watch
out for clips, pendants, glasses, etc.
Media records and GDPR
Photography and filming in the park is allowed, and by entering the park you give consent to your
person being photographed. If you do not wish to be photographed, please inform the reception.
Causing damage
The escort bears full responsibility and is liable, when using any equipment of the playroom, for
damages caused by them or the child through negligence or intent, or for damages caused to other
visitors.
Food and drinks
Our restaurant offers a wide selection of refreshments: drinks, sweets and several kinds of ready
meals. Therefore, it is not allowed to bring your own snacks into Robinson. The exception is baby
food, which we will be happy to heat for you upon request. It is strictly forbidden to bring any kind of
food or drink into the area of attractions limited by the carpet. Chewing is also prohibited in the
entire area. The restaurant and all areas with dining tables are used for the consumption of
purchased food and drinks.
Stroller
Strollers are allowed to enter Robinson, but for safety and hygiene reasons, it is forbidden to enter
the playing area (carpet).
Playroom equipment
The playroom equipment may only be used in accordance with its intended purpose. Playing devices
and equipment are used at your own risk, regardless of the operator's obligation to maintain the
equipment in a serviceable and safe condition. The attractions comply with the highest safety
requirements and are regularly inspected.
Use of attractions
Visitors are obliged to respect the instructions at individual attractions, whether the instructions
permanently placed at the entrance to the attraction, or the verbal instructions of the staff or
announcements.
These are, among others, the following rules:
Individual trampolines can only be used by one person.
Somersaults on trampolines are strictly prohibited due to the high risk of injury!
Climbing on the outer nets of the trampolines, the labyrinth, the mast, the children's corner is
prohibited.
Climbing on the outer parts of the inflatable attractions is prohibited.
You are only allowed to ride the speed slide while sitting with your hands on your knees, otherwise
there is a risk of serious injury. Children under the age of 6 are not allowed on the speed slide. It is
strictly forbidden to ride barefoot without socks.
It is forbidden to move in the speed slide area.
Entry to the racing track is only permitted when accompanied by parents.
Only a child over the age of 6 can drive the car.
The cars are two-seaters and a parent can drive a child under the age of 6 from the back seat.
It is forbidden to collide or bump into the guardrails on the track.
It is not allowed to enter the track and run on it.
It is not allowed to ride upright and in the opposite direction.
It is only allowed to move on the Bumper balls in the area defined by the inflatable field.
Entry to the corner for the smallest children (by the gastro area) is allowed for children up to 6 years
of age.
Use of all attractions is included in the entrance fee except for coin-operated machines.
We ask visitors to immediately report any equipment malfunctions or violations of these operating
rules to the reception.
Emergency exits
It is strictly forbidden to open the doors of escape exits except in life-threatening situations. For the
violation, the person concerned is obliged to pay the operator a contractual fine of 5,000 CZK. In the
event of a violation by a child, the contractual fine will be charged to the adult accompanying the
child.
Limited number of visitors
If the capacity of the park is reached, the operator can restrict access to other visitors.
Restrictions during operation
General traffic in the hall or in parts of the facility may be temporarily restricted. Claims against the
operator resulting from these restrictions are excluded. The operator does not guarantee constant
operation of all attractions.
Fire protection
The hall is equipped with a fire alarm system EPS, electronic security and CCTV system. Smoking is
strictly prohibited in the entire area of the hall. A person violating this obligation is obliged to pay a
contractual fine of 5,000 CZK to the operator.
Storage of things
The operator does not assume warranty for items or clothing stolen from lockers, hangers, shoe
racks, tables or the parking lot. Valuables or more cash can be kept at the reception for the duration
of your visit.
Parking
Use of the parking lot is possible only at your own risk. The operator is not obliged to guard the
parking lot.
Losing things
Found items will be stored at the reception for one month and if they are not picked up, they will be
dealt with in accordance with legal conditions.
Entry restrictions
The entry of animals is prohibited for hygienic reasons. In the interest of visitors, the operator
reserves the right to refuse entry, without giving a reason, to persons whose visit to the park raises
doubts. These are persons showing signs of intoxication, suffering from an infectious disease, nausea
or in so-called quarantine.
Inappropriate behaviour
Visitors are obliged to always follow the instructions of the operator's staff. Visitors behaving in
violation of the operating rules of the hall or not following the instructions of the staff may be
temporarily expelled or even permanently excluded from the Robinson Family Park in individual
cases. The entrance fee is non-refundable in these cases.
